Help & Support

Sign in issues

If you can’t sign in with your email, tap Forgot password on the sign-in screen. If the verification email never arrives, check your spam folder and confirm the address is spelled correctly. Guest accounts are tied to the device — signing in with an email links that device to your new account, keeping your streak and rewards.

I lost my rewards after not opening the app for a while

Rewards, streak, and coin balance are stored server-side on your account, not on the device. If your session has expired (more than 7 days of inactivity as a guest), reopen the app and the session refreshes automatically. If your balance still looks wrong, email us with the timestamp of your last successful sign-in.

Downloading episodes

Tap the download icon on any series’ detail screen. Downloads only run on Wi-Fi by default — you can allow cellular downloads in Settings → Playback. Downloaded episodes stay on device for 30 days.

Change email or phone

Open the profile tab → Account → Email or Phone. You’ll receive a verification code before the change is saved.

Delete my account

Profile → Settings → scroll to Delete account. This removes your account and all associated data within 30 days. Guest accounts can also be reset by clearing the app’s data on your device.

Report content or a bug

Write to support@lolodol.com with the series or episode title and, for bugs, your phone model and app version (visible in Settings → About → Version).